Returns

If your product arrives damaged or there is a shortage:

If you receive a damaged package, please have the driver document the damage. Next, contact customerservice@gnedi.com or call 1-866-297-4918 to file a damage claim. Great Northern Equipment is responsible for filing damage claims with the carrier.

Package Shipments

If the carrier detects damage or concealed damage is identified, please call Great Northern Equipment immediately to report it and initiate a claim. Please retain any cartons, packages, or related data until the carrier has completed its inspection. Great Northern Equipment is responsible for filing damage claims with the carrier.

Great Northern Equipment will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping materials and packaging from the product you received.

Truck Freight Shipments

The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or delivery sheet, and the carrier's driver must sign and acknowledge the record. The customer must retain a copy of the signed bill of lading or delivery sheet and contact customerservice@gnedi.com or call 1-866-297-4918 to immediately start the claim process. Please DO NOT refuse shipment. This will only delay your credit or the replacement of damaged goods.

If you wish to return a product:

All returns must be pre-approved and have a Sales Return Order number (SRO#). Contact customerservice@gnedi.com or call 1-866-297-4918 to obtain a SRO#.

The product must be returned within 30 days of the invoice date and is subject to a 20% restocking fee (the percentage may be higher depending on the returned condition).
Products sold “As Is” and are non-returnable.
Once your item(s)are received, please allow up to 7 business days for processing your return and applying the correct credit amount.